Learning and development (L&D) is a critical part of an employee’s professional development and impacts an organization’s recruiting return on investment (ROI). The skills an employee acquires and retains help drive value to organizational objectives. Interactive content and emerging technology tools are delivering L&D content to users in a new, digital way. This delivery format is, in turn, shaping the way that HR managers and employees alike approach the training process.
This article explores a few different ways that emerging technology is changing the way organizations learn.
According to SHIFT eLearning, the cost of losing an employee in the first year can amount to nearly three times that worker’s salary. What’s more, 70% of people say that training and development opportunities factor into their decision to remain at an organization. Effective onboarding processes play a big role in retaining employees past the one-year mark.
Therefore, employers have a vested interest in making sure employees are getting the most out of their onboarding programs. Many HR managers turn to cloud-based software tools that provide an instructional framework and multimedia content delivery options. These tools enrich the learning process and help speed up time-to-proficiency, a critical metric for determining recruiting ROI. Documentation is one of the most time-consuming aspects of the onboarding process. HR managers and employees can now log into configurable portals that centralize and digitize all of the necessary paperwork. From there, both parties can focus more on role-based training and granular organizational details such as reading through a staff directory or learning about a company’s core values.
Personalized LMS Experiences
Organizations have widely varying business needs. As a result, their expectations of an L&D program will also vary. Learner retention, performance enhancement and organizational ROI are all important benchmarks that matter when considering an L&D solution. HR leaders are beginning to turn to innovative eLearning tools that can be customized to meet their specific needs and priorities. Tools like these benefit organizations because they package and deliver training information in a format that is interactive, accessible and, above all, measurable. Employees benefit from rich multimedia content and personalized experiences that increase their engagement and retention of learning material.
Learning management companies are constantly updating their product offerings to evolve alongside changing retention behaviors. The learner experience has become increasingly digitized. HR managers and technologists will continue to blend emerging technologies with other training modalities to increase the efficacy of L&D outcomes.
The time between when employees receive a formative training session and when they get feedback from a supervisor can vary greatly. Traditional assessments are hard to rely on from a performance standpoint, as they don’t update with real-time learner data. Modern learning solutions often offer real-time assessments powered by artificial intelligence bots. These bots can provide instant feedback for learners on mobile devices, and then log results for later use or analysis. Automated assessment systems like these take the pressure off of HR teams, who can then focus on one-on-one employee development.
Predictive analytics is another element of HR strategy that is becoming more prevalent as a result of emerging technology platforms that support robust data collection and analytics. Learner retention is a priority for organizations. It’s an indicator of not only how well an employee has picked up a particular skill, but how well that employee will apply that to his or her role over time. Learner engagement and retention data can also be used as a predictor for future program successes, and can even be leveraged to identify weak points in training content / user experience where users are falling off along the way.
Manually aggregating and interpreting this data can be an incredibly time-consuming task for resource-strapped HR departments. HR teams can use digital tools to map out data visualizations comprised of information collected by their learning management system. These visualizations can even be leveraged in predictive models that help HR managers stay one step ahead of any potential roadblocks.
These are just a few of the ways emerging technology is transforming the way organizations teach their employees, as well as learn how to better their training and development opportunities. In today’s digitized world, L&D best practices blend together with cutting-edge technology to create an optimized learning environment.