Just like each employee is an individual, every role in an organization is unique. Monica and Theresa are both accountants at the same firm but hold different levels of seniority. Seth and Jason both work in the marketing department of their company, but Seth is a social media marketer and Jason is a graphic designer. Finally, Tim and Hellen are both sales representatives, but Tim is in his fifties with decades of experience and Hellen is in a Millennial with tons of potential. Each pair may have very similar responsibilities and goals, but each person’s role is unique–and their training should reflect that.
When you are trying to create an effective training module, it is important to look at your employees with fresh eyes and view your team with an objective point of view. Who do you see? Ask yourself the questions below. After each question, we’ve provided detail reasons why this question matters and how it relates to a robust, targeted training program.
1. What are the job titles of those who will undergo the training?
Of these four questions, this one should be the most obvious. Of course, accountants wouldn’t have the same training as the CEO, nor would a graphic designer have the same training as an employee who is in charge of logistics in the warehouse. That noted, there are many scenarios in which all these employees would, in fact, have to go through the same training– perhaps to learn about the company’s general operations or instructions on using a company-wide software program. While there may be generalities in these training programs, it is important to incorporate certain elements of each specific role. At CoreAxis, we specialize in personalizing training modules. Whether you need leadership development training, executive development, or something even more specific, we can help.
2. What is their seniority level?
As we just mentioned, job titles will change the way training is both delivered and received. However, you should also develop training modules for each specific level of seniority. Senior-level employees obviously do not require the same training as entry-level staff (unless you are designing a refresher course). Instead, those with more experience should focus on more training that provides a deeper context, including how the content is relevant to the senior-level employee’s role.
3. What are their generations?
It might seem a bit odd to consider one’s age when you are trying to develop a training program, however, understanding generational nuances and idiosyncrasies will help you choose the right method of learning. For instance, workers in Generation X (aged forty and older) may be used to more traditional forms of training. Therefore, your software can incorporate instructor-led training, practical labs, and the like. For a team of Millennials, you may want to consider gamification, AR simulations, and video. Of course, you may read this and say that your Millennial employees prefer instructor-led training or that your team of Baby Boomer IT gurus would love gamification. Once again, you need to look at your team with fresh eyes to determine which learning modality makes sense for your learner audience. That’s why a team like CoreAxis can help you develop the most effective program possible.
4. What are their skills?
New trends and technologies allow customized training which helps teams across the globe further develop their skills. But which skills do they already possess? Which skills do they need to improve their performance? Lastly, which skills do they lack? For example, Gerry is a software engineer who is a whiz at Java Script, but today’s software landscape will eventually require him to learn app-specific software, such as Ruby on Rails and other programming languages. Without this training, Gerry’s skillset will be outdated and his value as an employee will dwindle–as will the value of his company. If Gerry gets the right training, his entire organization benefits. The sales team will be able to promote more offerings that utilize this new training – how is that for proving your training’s ROI?
Next time you have a learning need, as yourself these four questions. The answers will help you (and the developer you work with) build the best training module for your employees.. When you choose CoreAxis, know that we will be right by your side to help you determine the learning need, design and develop the training, and help you implement the program. Our ultimate goal is the success of your business, and that starts with the engagement and knowledge of your employees.