The home page of your Panviva system is designed to help your associates quickly access the most common and useful information they need. But, how do you decide what quick links to put on the home page, or how many home pages to create?
When thinking about your home page, put yourself in the mindset of an associate. You sit at your desk and, as calls are coming in, you search Panviva to find the information that will guide you through the call. What information would be helpful to access directly from the home page, without having to search for it? What information would make the call easier if you could simply click on the home page to view it? Answer these questions, and you will find a home page that can help your associates.
In designing your home page, here are some other tips to help you out.
Multiple Home Pages
Panviva doesn’t limit you to the number of home pages you can create. If you felt it was necessary, you could have a dozen home pages, each visible to a specific subset of users. Two common home page breakouts include department and role.
When determining how many home pages to create, try not to go overboard in their number, especially if you have associates who fit under multiple categories. Too many home pages can be just as much of a detriment as a single, haphazard home page.
Sections on the Home Page
No matter how many home pages you decide on, you can breakout the quick links on the home page by various sections. Perhaps you want to break them out by call type. Or maybe you want separate sections for news or resources, such as glossaries and FAQs. Breaking out the home page by section can help your associates quickly navigate the links that are available to them.
When determining sections, make sure not to add too many. As with all information in Panviva, you want to avoid having the associate scroll to find what he or she needs. A good home page has about three sections, with a total of nine to 12 quick link icons.
Once you’ve determined the number of home pages and section breakouts for each, the final step is creating the home page. You’ll want to work with your company’s branding guidelines to make sure colors, icons, logos, etc., match the overall company style.
If your company doesn’t have an icon library to work with, there are some helpful ones on the internet you can use: 1) https://www.flaticon.com and 2) https://https://www.iconfinder.com are just two of many.
Whatever you decide, at the end of the day, you want to make sure each home page serves to help the associates.
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