Certified Panviva partner, CoreAxis, provides Implementation and Content Development services customized to fit the individual needs of our clients.

The Panviva platform eliminates barriers to learning, growing and excelling and helps companies to deliver exceptional customer and user experience. By providing just the right information at the moment of need, Panviva acts like a GPS for your desktop and helps to improve customer service, slash training times, and improve processes of all types, from legal compliance to software implementations. Panviva is the single source of all knowledge assets across all channels (including web sites, chat bots , IVRs and contact centers) and removes the risk of misinformation.

Speak with our panviva expert today!

Melissa Dejesus

Learning Solutions Architect and Panviva Expert

Panviva Customers Report Exceptional Results:

  • Call centers

    • First call resolution up to 20%
    • Average handling time down from 5-25%
    • 40-70% reduction in agent errors
    • Escalations down 50-75%
    • 50% reduction in call escalation staff
  • Operations

    • Back office error rates down 80%
    • Productivity up 60%
    • Search times decreased 94%
  • Training

    • Training requirements reduced by up to 60%
    • Time to competence reduced by up to 66%

We prepare and manage your Panviva implementation using Panviva’s successful Ready-Set-Go model. Our dedicated project manager will guide your team, in person, through each phase of the process ensuring the successful launch and integration of Panviva into your organization.

We are an award-winning content development company bringing 20 years of experience to the Panviva platform. Out Technical Writers work with your existing procedures to streamline and adapt the content to fit seamlessly within the Panviva standards.

Our Process

1. Kick-Off Call

2. Ready-Set-Go Workshop

3. Optimizing Knowledge

4. Content Development

5. Project Support

6. Go-Live Celebration

7. Ongoing training, support & content management

Performance Support

CoreAxis leverages Panviva's performance support capabilities to provide help to your employees at the precise moment they need it, when they are performing a task. Using Panviva's standard of providing employees with the right information in three clicks or less, we can help you transform employee performance and create operational efficiency.

Meet The Team

Melissa DeJesus

Melissa DeJesus

Melissa is an experienced learning professional possessing the rare combination of technical expertise with strategic vision. In her decade-plus experience, she has provided strategy development, technical writing, and eLearning development to clients in a variety of industries.
Elizabeth O'Hare

Elizabeth O'Hare

Elizabeth is an Instructional, Technical, and Web Designer with a business analytics approach from start to finish to best understand and ensure follow-through of learner and customer needs. She enjoys creating and innovating content for both technical and soft skills.
Terah Paluba

Terah Paluba

Terah has been a professional writer for over a decade, continually driving towards making products and processes easier to understand. Creating assets that decrease client queries, increase employee knowledge, and provide clear and easy instructions for any new or experienced user are her top priorities.

Interested in working together?

Let’s start with a 20-minute call to get to know each other and see how we can help.

Please prove you are human by selecting the Cup


Interested in working together?

Let’s start with a 20-minute call to get to know each other and see how we can help.

Please prove you are human by selecting the Plane