The information stored within your organization is extremely valuable. After vetting and hiring top talent, you need to ensure that systems are in place to retain that knowledge. Is this a challenge for your company? You may not have even recognized signs that it’s a potential issue.
Steve Pappas, Senior Vice President of Panviva, a CoreAxis partner, recently hosted a Q&A session featuring Ian Jacobs, Senior Analyst, Forrester to address the ways your organization can take back control of knowledge that may not be readily available to your agents – or is walking out the door because of high employee churn. In this 60 minute on-demand webinar, you will gain a better understanding of:
- the signs you have lost control of information within your organization
- the impact on both agents and customers
- ways to retain knowledge for better customer experience
- competitive advantages of Guided Process
It is possible to take back control of the knowledge stored within your organization by evaluating and implementing the right solution, and this webinar will help you get started.
Click here to watch the on-demand webinar.