You have successfully launched Panviva in your department. Now what? Where do you go from here? Phase 1 was just the start of your Panviva journey. Now that Panviva has been implemented, you need to start thinking about how to take it further. Here are three things you will need to do after your phase 1 go live.
Gather feedback from end users
As your associates are in the first few months of using Panviva, ask them to provide you with feedback. This will give you a sense of whether or not you are hitting the mark on the goals you set during your implementation. Panviva has a feedback feature you can utilize. Train your associates to use this feature and send you feedback anytime they think of something that could make Panviva and the content better. This will help as you implement the next phase of your processes and content.
Implement the next phase of your processes and content
At the start of Panviva implementation, you identified the key processes and content that would be included in phase 1. Now is the time to get your remaining processes and content into Panviva. You have two options to accomplish this goal.
Option 1: Contract a Panviva Partner (e.g., CoreAxis)
Just as you did for phase 1, you can contract a Panviva Partner to help you implement the next phases. The process would be the same: 1) a Ready, Set, Go workshop to identify processes and content, 2) content development into Panviva and 3) launch new phase.
Option 2: Do it yourself
You’ve gone through an implementation and know the steps to accomplish the tasks. You could take the time to perform the process yourself. As long as you follow the same steps, you can successfully launch the next phase on your own.
Maintain your content and keep it updated
Panviva is only as good as the content within. As part of implementation, you worked diligently to ensure your content was up-to-date and consistent. The last thing you want to do is lose that as time goes by. When your content is outdated, associates are less likely to trust it and, therefore, less likely to use Panviva. You want to make sure to keep your content as accurate as possible at all times. Here are two suggestions.
Suggestion 1: Assign a content maintenance specialist
Having a dedicated person or people to update and maintain content will help keep it usable. These individuals can be responsible for going into Panviva regularly and making updates accordingly. By having these folks at the forefront of content updates, your content will never be out-of-date.
Suggestion 2: Establish a review/maintenance cycle
Determine how frequently your processes change and then set a review/maintenance cycle around that frequency. For example, if you find that your processes change once a month, create a cycle that has your content maintenance specialists updating content in Panviva monthly. This ensures that content is always being reviewed and updated.
Your Panviva system isn’t complete at phase 1. Following these guidelines will help you expand Panviva to make it the robust platform your associates need to succeed.
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